The Team Inbox is the heart of Automate Chats. it allows your entire team to manage messages from WhatsApp and other channels in one place.Documentation Index
Fetch the complete documentation index at: https://automatebusiness.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
Key Features
- Omnichannel Support: Manage WhatsApp, and more from a single interface.
- Member Assignment: Assign conversations to specific team members to ensure accountability.
- Collaborative Notes: Leave internal notes for your teammates that customers can’t see.
- Contact Context: View the full history and details of a contact while you chat.
Using the Inbox
- Incoming Messages: All new messages appear in the “Unassigned” or “All” tab.
- Replying: Use the rich text editor to send text, media, or templates.
- Closing Conversations: Mark conversations as “Closed” or “Solved” to keep your inbox clean.