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The Team Inbox is the heart of Automate Chats. it allows your entire team to manage messages from WhatsApp and other channels in one place.

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Key Features

  • Omnichannel Support: Manage WhatsApp, and more from a single interface.
  • Member Assignment: Assign conversations to specific team members to ensure accountability.
  • Collaborative Notes: Leave internal notes for your teammates that customers can’t see.
  • Contact Context: View the full history and details of a contact while you chat.

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Using the Inbox

  1. Incoming Messages: All new messages appear in the “Unassigned” or “All” tab.
  2. Replying: Use the rich text editor to send text, media, or templates.
  3. Closing Conversations: Mark conversations as “Closed” or “Solved” to keep your inbox clean.
Use Quick Replies to speed up your responses to common questions.